Terms and Conditions

Our Terms and Conditions for Educational Services

INTRODUCTION

These Terms and Conditions (‘Terms’) apply to all service engagements between Alicante Startups (‘Supplier’, ‘we’, ‘us’, ‘our’) and the client (‘Client’, ‘you’, ‘your’). Specific services, deliverables, schedules, and fees will be detailed in individual Quotes or Invoices issued by the Supplier.

These Terms, together with the applicable Quote or Invoice, form the entire agreement between the parties (‘Agreement’) and supersede all prior negotiations, understandings, or agreements, whether written or oral.

In the event of any conflict or inconsistency between these Terms and a Quote or Invoice, these Terms shall prevail unless the Quote or Invoice expressly states that a specific provision of these Terms is modified or excluded, in which case the Quote or Invoice provision shall apply only to that specific matter.

By accepting a Quote, making payment, or commencing use of the Services, the Client acknowledges having read, understood, and agreed to be bound by these Terms.

CLIENT ACKNOWLEDGMENTS: The Client acknowledges and agrees that:

(a) These Terms are a standard form contract offered to all clients and the Supplier does not negotiate individual variations except in writing in a Quote or Invoice;

(b) The Client has had adequate opportunity to review these Terms, seek independent legal advice if desired, and raise any questions before entering into this Agreement;

(c) No representations, warranties, or undertakings have been made by the Supplier except as expressly stated in these Terms and the applicable Quote or Invoice;

(d) The Client has not relied on any verbal or written statements, marketing materials, or promotional content other than the express terms of this Agreement.

1. DEFINITIONS AND INTERPRETATION

In these Terms and Conditions, unless the context otherwise requires:

“Agreement” means these Terms and Conditions together with a Quote or Invoice received from us, as may be amended from time to time by written agreement of both parties;
“Client” means the entity contracting our Services;
“Cohort“ means a group of 6 to 12 students enrolled in the Programme for a specific Term;
“Course Materials” means all teaching materials, presentation slides, worksheets, quizzes, templates, tools, and methodologies developed by the Supplier for delivery of the Programme;
“Effective Date” means the date stated on the Quote or Invoice sent by the Supplier to the Client;
“Force Majeure Event” means any event beyond the reasonable control of a party including acts of God, war, terrorism, pandemic, epidemic, government restrictions, strikes, or natural disasters;
“Intellectual Property” means all patents, trademarks, service marks, copyrights, trade secrets, know-how, and other intellectual property rights;
“Module” means a single teaching session covering specific learning areas of the Programme, comprising a single teaching session of 90 minutes duration covering specific learning areas of the Programme;
“Programme” means the ‘Young Entrepreneurs Programme’ as described in these Terms and Conditions;
“Quote” means the quotation document issued by the Supplier detailing the Services and Fees;
“Invoice” means the request for payment issued by the Supplier detailing the Services and Fees;
“Services” means the course development, delivery, supervision, and competition services described in this Agreement;
“Supplier” means ‘Alicante Startups’. a trading name of ArtRatio S.L., registered at the Alicante Mercantile Register in Spain, with EU VAT ID: ESB53944633;
“Term” means each course delivery period;
“Working Days” means Monday to Friday, excluding national holidays and regional holidays.
“Academic Year” means the period from 1 September to 30th June, divided into:
1. Term 1: September, October, November, December
2. Term 2: January, February, March
3. Term 3: April, May, June

2. SCOPE OF SERVICES

The Supplier shall provide some or all of the the following Services to the Client during the Contract Period:
1. Course Development: Development of learning modules comprising theory, quizzes, practical exercises, and team supervision tools;
2. Course Delivery: Delivery of modules including theory instruction, quizzes, practical exercises, and monitoring of startup idea implementation;
3. Lessons Learned Workshops: Supervision of team presentations at the end of each Cohort Delivery, including guidance on presentation skills and public speaking;
4. Startup Competition: Organization and management of the Startup Competition, including creation of judging panel, competition management, voting coordination, and presentation of awards.
Language: The Supplier shall deliver all Modules in English.
Delivery Period: The Services shall be delivered only during the Academic Year as defined in Clause 1.16. Delivery outside this period requires a separate written agreement and may be subject to additional fees at the Supplier’s discretion

3. CLIENT OBLIGATIONS

Facilities and Equipment: The Client shall provide appropriate access passes, classroom facilities, audio-visual equipment, reliable internet connectivity, and access to computer facilities for Supplier and students, as reasonably required for the delivery of the Programme;
Student Enrollment: The Client shall be responsible for student recruitment, enrollment, and communication of Programme requirements to students and parents/guardians;
Scheduling Cooperation: The Client shall cooperate with the Supplier to establish mutually agreeable scheduling for all modules, workshops, and the startup competition, providing at least 30 days notice of school holiday periods, examination schedules, and other scheduling constraints;
Supervision: The Client shall ensure appropriate staff supervision of students during all sessions and startup implementation activities on campus;
Student Business Activities: The Client shall approve and supervise all student business activities on campus, ensuring compliance with school policies, health and safety regulations, and applicable laws;
Insurance: The Client shall maintain appropriate public liability insurance covering student business activities on campus premises;
Contact Person: The Client shall designate a primary contact person for coordination with the Supplier regarding scheduling, logistics, and student matters;
Timely Communication: The Client shall respond to Supplier inquiries within 3 Working Days and provide information reasonably requested by the Supplier for delivery of the Services;
Judging Panel: The Client shall assist the Supplier in identifying and securing suitable judges for the Startup Competition, which may include school staff, business leaders, or entrepreneurs from the local community.
Supplier Obligations: The Supplier’s obligations are conditional upon the Client’s full compliance with its obligations under Clause 3. The Supplier shall not be liable for delays or deficiencies in service delivery that result from the Client’s failure to meet its obligations.

4. FEES AND PAYMENT TERMS

The Client shall pay the Supplier the fees set out in the supplied Invoices, together with any VAT that applies.
The Client may only deduct from fees any liquidated and undisputed sums owed by the Supplier to the Client that directly relate to this Agreement, provided the Client gives 7 days written notice specifying the amount and basis for the deduction.
Payment of fees or any expenses by the Client will not affect any of the Client’s claims or rights against the Supplier if the Supplier does not provide the Services in accordance with this Agreement.
Payment is due within 30 days of the invoice date. If payment is not received within 30 days, the Supplier may charge interest on the outstanding amount at the statutory rate under Spanish Law 3/2004 (currently 8% plus ECB reference rate) from the due date until payment is received in full.
If payment is overdue by more than 21 days, the Supplier may suspend delivery of Services until payment is received, without prejudice to any other rights or remedies;
All fees are quoted in Euros (EUR) and exclude Spanish IVA unless otherwise stated. The Client is responsible for any bank charges or currency conversion fees.
The Supplier reserves the right to require payment in advance or payment guarantees from Clients with no established payment history or where the Client’s creditworthiness is reasonably in doubt.

5. INTELLECTUAL PROPERTY RIGHTS

Ownership: All Course Materials, methodologies, tools, templates, and other materials developed by the Supplier remain the exclusive property of the Supplier. The Supplier retains all Intellectual Property rights in such materials;
License Grant: The Supplier grants the Client a non-exclusive, non-transferable, revocable license to use the Course Materials solely for the purpose of delivering the Programme during the Contract Period at the Client’s facilities;
License Limitations: The Client shall not:
1. Copy, modify, adapt, or create derivative works from the Course Materials;
2. Share, distribute, sublicense, or transfer the Course Materials to any third party;
3. Use the Course Materials for any purpose other than delivery of the Programme to enrolled students;
4. Remove or obscure any copyright notices, trademarks, or proprietary markings from the Course Materials;
5. Reverse engineer, decompile, or disassemble any software or digital tools provided by the Supplier.
License Termination: Upon termination or expiry of this Agreement, the license granted hereunder shall automatically terminate and the Client shall immediately cease all use of the Course Materials and, if requested by the Supplier, return or destroy all copies in its possession;
Branding: The Client may brand the Programme with its own institutional branding for marketing purposes but shall acknowledge the Supplier as the course developer and instructor in all marketing materials, certificates, and student communications;
Student Work Product: Students retain ownership of their own business ideas, business plans, and work products created during the Programme. Neither the Supplier nor the Client claims any Intellectual Property rights in student work products.
Student Work Samples: The Supplier may use anonymised student work samples, case studies, and Programme outcomes for marketing, training, and promotional purposes provided no personally identifiable information is disclosed without written consent.

6. INSTRUCTOR AND SUBSTITUTE ARRANGEMENTS

Principal Instructor: The Programme will be delivered primarily by the designated Principal Instructor or such other qualified instructors as the Supplier may designate;
Substitute Instructor: If the principal instructor is unavailable due to illness, emergency, or other unforeseen circumstances, the Supplier shall use reasonable efforts to provide a qualified substitute instructor of equivalent expertise and experience;
Rescheduling: If a suitable substitute instructor is not available, the affected Module may be rescheduled to a mutually agreeable date within the same Term or the following Term, at no additional cost to the Client;
Client Acceptance: The Client shall not unreasonably refuse a substitute instructor provided by the Supplier who possesses appropriate qualifications and experience;
Remote Delivery: In exceptional circumstances and with prior Client approval, Modules may be delivered remotely via video conference if in-person delivery is not feasible.

7. CANCELLATION AND RESCHEDULING

Client Cancellation of Cohort: The Client may cancel an entire Cohort without penalty:
1. If at least 30 days written notice is provided before the scheduled start date;
Client Cancellation After Commencement: If the Client cancels a Cohort after Modules have commenced:
1. The Client shall pay for all Modules delivered plus any Course Development costs already incurred;
2. The Client shall pay the following cancellation fees as a genuine pre-estimate of the Supplier’s losses:
  1. Cancellation 15-29 days before scheduled Module: 25% of Module fee;
  2. Cancellation 8-14 days before: 50% of Module fee;
  3. Cancellation within 7 days: 75% of Module fee;
  4. Cancellation after Module commencement: 100% of Module fee
  5. These fees represent reasonable compensation for instructor time, opportunity costs, and administrative expenses.
3. The license to use Course Materials shall immediately terminate.
Supplier Cancellation of Module: If the Supplier must cancel a scheduled Module due to instructor unavailability or other circumstances within its control:
1. The Supplier shall provide at least 48 hours notice where reasonably possible;
2. The Module shall be rescheduled to a mutually agreeable date at no additional cost;
3. If rescheduling is not possible within the same academic year, a pro-rata refund shall be provided for that Module.
Client Rescheduling Requests: The Client may request rescheduling of up to 2 Modules per Cohort without charge if:
1. At least 7 days written notice is provided; and
2. The rescheduled date is mutually agreeable and within the same Term or within 30 days of the original date.
Additional Rescheduling: Additional rescheduling requests beyond the 2 per Cohort allowance may incur an administrative fee of €100 per Module if the Supplier incurs additional costs due to the rescheduling;
Emergency Closures: If the Client’s institution is closed due to emergency circumstances (weather, public health, etc.), affected Modules shall be rescheduled without penalty to either party.
Consumer Right of Withdrawal: If the Client is a consumer under EU Directive 2011/83/EU, they have the right to withdraw from this Agreement within 14 days of the Effective Date without giving reason and without penalty. The right of withdrawal expires for Services that have already commenced with the Client’s prior express consent and acknowledgment that they lose their right of withdrawal once performance has begun.

8. WARRANTIES AND REPRESENTATIONS

Supplier Warranties: The Supplier warrants that:
1. The Services will be performed with reasonable skill and care, consistent with industry standards;
2. The instructor(s) possess appropriate qualifications, expertise, and experience to deliver the Programme;
3. The Course Materials are original works of the Supplier or properly licensed, and do not infringe any third-party Intellectual Property rights;
4. The Supplier has the legal capacity and authority to enter into this Agreement and perform its obligations hereunder;
5. The Supplier maintains appropriate professional indemnity insurance.
Client Warranties: The Client warrants that:
1. It has the legal capacity and authority to enter into this Agreement;
2. It has obtained all necessary consents and permissions from students and parents/guardians for participation in the Programme and startup business activities;
3. It maintains appropriate public liability and other insurance covering student activities on campus;
4. It will comply with all applicable laws, regulations, and data protection requirements including GDPR.
Disclaimer: EXCEPT AS EXPRESSLY SET OUT IN THIS AGREEMENT, THE SUPPLIER MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. The Supplier does not guarantee specific educational outcomes or business success for students participating in the Programme.
Service Performance Standard: The Supplier’s obligation is to deliver Services exercising reasonable skill and care consistent with industry standards. The Supplier does not guarantee any specific educational outcomes, student performance levels, business success rates, or other results beyond its direct control.

9. LIABILITY AND INDEMNIFICATION

Supplier Liability Cap:Subject to Clause 9.3, the Supplier’s total aggregate liability under this Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the lesser of: (a) €50,000; or (b) The total fees paid by the Client under this Agreement in the 12-month period preceding the event giving rise to liability. For Clients who qualify as consumers, this limitation applies to the maximum extent permitted by applicable law and does not affect statutory consumer rights.
Excluded Losses: Neither party shall be liable to the other for:
1. Loss of profits, revenue, business, contracts, or anticipated savings;
2. Loss or corruption of data or information;
3. Loss of goodwill or reputation;
4. Any indirect, special, incidental, or consequential losses or damages.
Unlimited Liability: Nothing in this Agreement excludes or limits either party’s liability for:
1. Death or personal injury caused by negligence;
2. Fraud or fraudulent misrepresentation;
3. Breach of data protection obligations under GDPR;
4. Any other liability that cannot be excluded or limited by applicable law.
Client Indemnification:The Client shall indemnify the Supplier against third-party claims arising from:
1. Student business activities conducted on campus, but only to the extent such activities were approved and supervised by the Client in accordance with Clause 3.5;
2. The Client’s material breach of health and safety obligations or failure to maintain required insurance;
3. The Client’s unauthorized use of Course Materials beyond the scope of the license granted herein. This indemnity does not apply where claims arise from the Supplier’s negligence, breach of contract, or failure to deliver Services with reasonable skill and care. The Client’s maximum liability under this indemnity clause shall not exceed €100,000 per claim or series of related claims.
Supplier Indemnification: The Supplier shall indemnify the Client against claims that the Course Materials infringe third-party Intellectual Property rights, provided the Client:
1. Promptly notifies the Supplier in writing of any such claim;
2. Allows the Supplier to control the defense and settlement of the claim;
3. Provides reasonable cooperation and assistance in the defense.
Student Business Liability: The Supplier assumes no liability for the commercial success or failure of student businesses, product quality, customer disputes, or any obligations arising from student business operations. The Client is solely responsible for supervising and approving student business activities on campus.
Mitigation of Loss: Each party shall take reasonable steps to mitigate any losses or damages it suffers under this Agreement. Failure to mitigate may reduce the compensation recoverable.

10. DATA PROTECTION AND CONFIDENTIALITY

GDPR Compliance: Both parties shall comply with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).
Data Processing Relationship: (a) The Client is the data controller for all personal data of students, parents, and staff. (b) Where the Supplier processes personal data on behalf of the Client, the Supplier acts as a data processor and the parties shall execute a separate Data Processing Agreement (“DPA”) in accordance with Article 28 GDPR before any personal data processing commences. (c) The DPA shall include: purpose and duration of processing, types of personal data, categories of data subjects, rights and obligations of the controller, sub-processor authorization, security measures, data breach notification procedures, assistance with data subject requests, audit rights, and data deletion/return upon termination.
Supplier as Controller: Where the Supplier processes contact information of the Client’s designated representatives for contract performance, the Supplier acts as an independent data controller with legal basis in Article 6(1)(b) GDPR (contract performance).
Data Breach: The Supplier shall notify the Client within 48 hours (not 24) of becoming aware of any personal data breach affecting Client data, providing details required by Article 33 GDPR.
Data Transfers: Neither party shall transfer personal data outside the European Economic Area without: (a) ensuring adequate safeguards under Chapter V GDPR; and (b) obtaining prior written consent from the other party.
Data Retention: Upon termination, the Supplier shall delete or return all Client personal data within 30 days unless retention is required by Spanish or EU law.
Confidentiality: Each party shall keep confidential all non-public information disclosed by the other party. This obligation survives termination for 3 years (reduced from 5).
Exceptions: Confidentiality obligations do not apply to information that: (a) Is publicly available through no breach; (b) Was lawfully known before disclosure; (c) Is independently developed; or (d) Must be disclosed by law, provided reasonable prior notice is given where legally permitted.

11. FORCE MAJEURE

Suspension of Obligations: Neither party shall be liable for failure to perform its obligations under this Agreement if such failure results from a Force Majeure Event, provided that:
1. The affected party promptly notifies the other party in writing of the Force Majeure Event and its expected duration;
2. The affected party uses reasonable efforts to mitigate the impact and resume performance;
3. The affected party provides regular updates on the status and expected resolution.
Extended Force Majeure: If a Force Majeure Event continues for more than 60 days, either party may terminate this Agreement by providing 14 days written notice to the other party;
Payment Upon Force Majeure Termination: If this Agreement is terminated due to Force Majeure:
1. The Client shall pay for all Services delivered up to the date of termination;
2. Any advance payments for undelivered Services shall be refunded on a pro-rata basis;
3. Neither party shall have any further liability to the other, except for obligations that arose before the termination.
Pandemic/Public Health Events: In the event of pandemic or public health restrictions that prevent in-person delivery, the parties shall negotiate in good faith to arrange alternative delivery methods including remote/online delivery or rescheduling.

12. TERM AND TERMINATION

Contract Period: This Agreement commences on the Effective Date and continues until all Services for the current Academic Year have been delivered, unless terminated earlier in accordance with this clause;
Renewal: This Agreement does not automatically renew. If the parties wish to continue the arrangement for subsequent academic years, they must execute a new agreement or amendment at least 60 days before the start of the next academic year;
Termination for Material Breach: Either party may terminate this Agreement immediately by written notice if the other party:
1. Commits a material breach of this Agreement and fails to remedy such breach within 21 days of receiving written notice specifying the breach;
2. Becomes insolvent, enters bankruptcy proceedings, or makes an arrangement with creditors;
3. Ceases to carry on business.
Termination for Convenience by Client: The Client may terminate this Agreement for convenience by providing 60 days written notice, subject to payment of:
1. All Course Development costs (if not already paid);
2. Fees for all Services delivered to date of termination;
3. 50% of fees for Services scheduled within the notice period as compensation for lost opportunity.
Effects of Termination: Upon termination of this Agreement:
1. The license to use Course Materials immediately terminates;
2. The Client shall immediately cease all use of Course Materials and destroy or return all copies;
3. All outstanding fees become immediately due and payable;
4. Provisions regarding liability, indemnification, confidentiality, data protection, intellectual property, and dispute resolution survive termination;
5. Students who have already commenced a Cohort may complete that Cohort under the existing terms, unless the parties agree otherwise.
No Penalty for Proper Termination: Termination in accordance with the provisions of this clause shall be without prejudice to any other rights or remedies a party may have in respect of any breach occurring prior to termination.
Survival: The following clauses survive termination indefinitely: Intellectual Property Rights (Section 5), Liability and Indemnification (Section 9), Data Protection and Confidentiality (Section 10), Dispute Resolution and Governing Law (Section 15).

13. INSURANCE

Supplier Insurance: The Supplier shall maintain professional indemnity insurance with minimum coverage reasonably appropriate to the Services provided, currently €500,000 per claim and €1,000,000 aggregate annual coverage, and shall provide evidence upon reasonable request with 14 days notice;
Client Insurance: The Client shall maintain public liability insurance with minimum coverage of €2,000,000 per claim, covering all student activities on campus including student business operations conducted as part of the Programme;
Evidence of Insurance: Each party shall provide evidence of required insurance coverage to the other party upon request and shall maintain such coverage throughout the term of this Agreement;
Notice of Changes: Each party shall notify the other party immediately if any required insurance is cancelled, not renewed, or materially changed.

14. GENERAL PROVISIONS

Entire Agreement: This Agreement, together with the Quote, constitutes the entire agreement between the parties and supersedes all prior negotiations, representations, or agreements, whether written or oral;
Amendments: No amendment, modification, or variation of this Agreement shall be effective unless made in writing and signed by authorized representatives of both parties;
Assignment: Neither party may assign, transfer, or subcontract any of its rights or obligations under this Agreement without the prior written consent of the other party, except that the Supplier may engage qualified subcontractors or expert instructors to deliver specific Modules;
Notices: All notices under this Agreement shall be in writing and delivered by email or registered mail to the addresses specified in the preamble, or such other addresses as may be notified in writing. Notices shall be deemed received:
1. If sent by email: upon receipt of delivery confirmation;
2. If sent by registered mail: 3 Working Days after posting.
Waiver: No failure or delay by either party in exercising any right or remedy under this Agreement shall constitute a waiver of that right or remedy. A waiver of any breach shall not constitute a waiver of any subsequent breach;
Severability: If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The parties shall negotiate in good faith to replace any invalid provision with a valid provision that achieves the same economic effect;
Relationship of Parties: The parties are independent contractors. Nothing in this Agreement creates a partnership, joint venture, agency, or employment relationship. Neither party has authority to bind or commit the other party;
Third Party Rights: This Agreement is for the benefit of the parties only and does not grant any rights to third parties, including students or parents;
Counterparts: This Agreement may be executed in counterparts, each of which shall be deemed an original and all of which together shall constitute one instrument. Electronic signatures shall have the same legal effect as original signatures.

15. DISPUTE RESOLUTION AND GOVERNING LAW

Good Faith Negotiation: In the event of any dispute arising out of or relating to this Agreement, the parties shall first attempt to resolve the dispute through good faith negotiations between senior representatives of each party;
Mediation: If the dispute is not resolved within 30 days of notification, the parties may agree to submit the dispute to mediation under the rules of a mutually agreed mediation service. Each party shall bear its own costs, and the parties shall share equally the mediator’s fees;
Jurisdiction: If mediation is unsuccessful or not agreed upon, any legal proceedings shall be subject to the jurisdiction of the courts of Alicante, Spain, without prejudice to any mandatory consumer protection jurisdiction rules under EU Regulation 1215/2012;
Governing Law: This Agreement shall be governed by and construed in accordance with the laws of Spain, without regard to its conflict of law provisions;
Continuation of Performance: During any dispute resolution process, both parties shall continue to perform their obligations under this Agreement to the extent reasonably possible, except where the dispute concerns whether an obligation exists or has been properly performed.
Consumer Disputes: If the Client qualifies as a consumer under EU law, nothing in this clause affects their right to bring proceedings in the courts of their habitual residence or to access the European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. The Supplier agrees to participate in alternative dispute resolution procedures for consumer disputes.

16. SPECIFIC PROGRAMME TERMS

Student Business Operations: Students may operate startup businesses on campus during the Programme implementation phase. The following terms apply:
1. Students keep 100% of all profits from their business operations;
2. The Client is responsible for approving all student business activities and products/services before they are offered;
3. The Client ensures student businesses comply with all applicable health, safety, consumer protection, and other relevant laws;
4. The Supplier provides guidance on business planning, pricing, and operations but is not responsible for product quality, safety, or customer disputes;
5. Student businesses operate at the students’ own risk, subject to Client supervision;
6. Neither party claims any ownership or rights to student intellectual property or business ideas.
Awards and Recognition: Upon successful completion of the Programme:
1. The “Top Student Startup” award shall be determined by judges’ votes based on criteria established by the Supplier;
2. The “Top Student Entrepreneur” award shall recognize the student who best demonstrates the Client’s institutional values, with the final decision made by the Client in consultation with the Supplier;
3. Certificates of Entrepreneurship shall be co-branded with both parties’ logos and shall be provided to all students who complete at least 10 of 12 Modules;
4. Certificate design and wording shall be approved by both parties in advance.
Marketing and Publicity: The Client may promote the Programme using its own institutional branding, subject to:
1. Clear acknowledgment of the Supplier as the course developer and instructor;
2. No use of the Supplier’s client testimonials or corporate logos without express written permission;
3. The Supplier may reference the Client in its own marketing materials and portfolio as a Programme client, subject to prior approval of specific content by the Client.
Module Delivery Format: Unless otherwise agreed:
1. Modules shall be delivered in person at the Client’s facilities;
2. Modules shall be scheduled during normal school hours on weekdays and shall not exceed 90 minutes per session. The Supplier may reasonably extend individual sessions by up to 15 minutes for Q&A or to complete exercises, but the Client cannot require sessions longer than 105 minutes without prior written agreement and additional fees.
3. The Supplier shall arrive at least 15 minutes before each Module for setup.
Quality Standards: The Supplier shall deliver all Modules consistent with the methodology and approach described in the Quote. If the Client reasonably believes the quality of delivery falls materially below the agreed standard, it shall notify the Supplier in writing within 5 Working Days, and the parties shall work together in good faith to remedy any issues.

17. CONSUMER INFORMATION (EU Directive 2011/83/EU)

If the Client is a consumer, the following additional information applies:

Supplier Identity: ArtRatio S.L., Ronda Vall d’Uxo 125, 03206 Elche (Alicante), Spain. EU VAT: ESB53944633. Email: info@alicantestartups.com. Tel: +34 965 641 239.
Main Characteristics of Services: As described in Section 2 and the Quote.
Total Price: As stated in the Quote/Invoice, including all taxes.
Payment Arrangements: As per Section 4.
Duration: As per Section 12.
Right of Withdrawal: 14 days from the Effective Date (see Clause 7.7).
Complaint Handling: Complaints should be directed to info@alicantestartups.com. The Supplier will respond within 14 days.
After-Sales Service: Not applicable for educational services.
Guarantees: As per Section 8.
Digital Content: Course Materials are protected by copyright and licensed as per Section 5.

18. Investment & Competition Disclaimer

No Investment Advice or Brokerage
Alicante Startups provides a platform for networking and educational purposes only. We are not a registered broker-dealer, investment advisor, or financial institution. No content on this site, nor any interaction during an Investor Pitch, should be construed as financial, legal, or tax advice. Any investment decisions made by users are at their own risk, and we strongly recommend consulting with independent professional advisors before entering into any investment agreement.
Accuracy of User-Provided Data
Users are solely responsible for the accuracy of the information they register, including but not limited to patents, monthly active users (MAU), and financial metrics. Alicante Startups does not verify, endorse, or guarantee the truthfulness of these claims. Investors are cautioned that early-stage startup metrics involve significant material risks and uncertainties.
Competition Rules and Cash Prizes
1. Eligibility: Invitations to the Investor Pitch are based on community voting and internal selection criteria, which may be modified at our sole discretion.
2. No Guarantee of Funding: Participation in a pitch event or winning a cash prize does not guarantee subsequent investment from third-party investors.
3. Tax Obligations: Winners of cash prizes are solely responsible for all applicable local and international taxes. Under Spanish law, such prizes may be subject to withholdings.
4. Discretionary Awards: Alicante Startups reserves the right to disqualify any participant who violates these terms or engages in fraudulent voting practices.
Intellectual Property & Confidentiality
While we advise users to focus on achievements rather than “secret sauce,” Alicante Startups is not responsible for any unauthorized use or disclosure of proprietary information shared by participants during public pitch sessions or in the searchable database. It is the user’s responsibility to secure appropriate protection (e.g., patents or NDAs) prior to disclosure.

END OF TERMS AND CONDITIONS